Registration and use of the site
To purchase the products, access the promotions offered and become an authorized user of our online store www.diamelaalvarez.com, it is necessary to complete the registration form in all the required fields with the valid data in an exact, precise and true way. The user undertakes to update the personal data used when completing the registration form when necessary. Each user is responsible for the accuracy and veracity of the personal data entered into the system.
When a new member registers, they will have their email or user address and a personal password that allows confidential and secure access to the page www.diamelalvarez.com. The user assumes full responsibility for keeping their password confidential as it allows them to make purchases and obtain personal information. The delivery to third parties of the personal password of each user does not involve our responsibility. The user is responsible for all operations carried out from his account.
It is the responsibility of the user to notify us immediately of any unauthorized use of their account or password.
Shipping Policy
For national shipments, arrival times at the destination are estimated between 2 to 6 business days. From the moment of payment of the product.
For international shipments, arrival times at the destination are estimated between 3 to 8 business days. From the moment of payment of the product.
Delivery times
Delivery times start counting from the moment the successful payment of the purchase is notified. Which can sometimes take up to one business day.
The delivery term will depend on the existence of the garment.
- If it is in stock, it can be sent the same day or the day after payment is received.
- If the garment is not in stock, there will be a term of 2 to 8 days to send it.
If, at the time of delivery, the package shows signs of rupture or damage, it must be reported in the transporter’s receipt guide.
In the same way, you must communicate this novelty to our Cel. 3003233080, or send an e-mail to [email protected]
SHIPPING COSTS
National: All shipments in the Colombian territory will be free. Unless there are product promotions that do not allow it. Which will be notified at the time of purchase.
International: It will depend on the weight and volume. But due to the alliance we have with DHL, prices will be preferential.
Shipments outside of Colombia will be made by DHL. Once you receive the product, you may have to pay fees or taxes as appropriate to the country of entry. These are not included in the purchase price.
EXCHANGE POLICIES
Change for news
If after receiving the garment you want to make a change by size, you should only send the garment to our showroom, located at 7c n 16- 91 Valledupar – Colombia, and contact us to send you the other garment again, be it the size lower or larger.
If the change is because the garment did not meet your expectations, you can send it, and we will issue a credit note, which you can make effective with another garment of the same or higher price, at the time you like.
Exchange for warranty
In case of a change of guarantees due to imperfect garments, this may be done within a period not exceeding 60 calendar days, from the purchase of the garment.
The warranties for imperfections cover manufacturing defects such as: stains on the fabric, expired fabrics, bad printing, running stitching, pen or marker studs, bad or loose appliques or buttons.
To proceed with the change, the following requirements must be met:
- The garment must be in perfect condition, clean and with its label.
- The change must always be equal to or greater than the amount canceled
The change will be dispatched once the returned garment is received, and the other garment to be delivered is available.
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